Woodloom E-Commerce: Refund and Return Policy

At Woodloom, we are committed to ensuring your satisfaction with every purchase. We understand that there may be occasions when you need to return a product or seek a refund, and we have designed our Refund and Return Policy to make the process as transparent and seamless as possible.

Refund Policy:

1. Damaged or Defective Items:

   – If you receive a damaged or defective item, please contact our Customer Service team within 48 hours of receiving the product.

   – Provide clear images of the damaged or defective item along with your order number.

   – We will assess the situation and arrange for a replacement or issue a refund as per your preference.

2. Incorrect Items Received:

   – In the rare event that you receive an incorrect item, contact us immediately with images of the incorrectly received product and your order number.

   – We will rectify the error by sending you the correct item or initiating a refund.

3. Change of Mind:

   – If you change your mind about a purchase, you may return the unused and undamaged item within 14 days of receiving it.

   – You will be responsible for the return shipping costs.

   – Once we receive the returned item and confirm its condition, we will issue a refund for the product cost.

4. Refund Processing Time:

   – Refunds will be processed within 7 business days after the returned item is received and inspected.

   – The refund will be issued to the original payment method used during the purchase.

Return Policy:

1. Initiating a Return:

   – To initiate a return, contact our Customer Service team to receive a Return Authorization (RA) number.

   – Clearly mark the RA number on the outside of the package.

2. **Return Shipping:**

   – For damaged, defective, or incorrect items, Woodloom will cover the return shipping costs.

   – For change of mind returns, customers are responsible for return shipping costs.

3. Packaging:

   – Ensure that the returned item is securely packaged to prevent damage during transit.

4. Condition of Returned Items:

   – Returned items must be in their original condition, unused, and with all original tags and packaging.

5. Exclusions:

   – Some items, such as personalized or customized products, may not be eligible for return unless they are defective or damaged.

Contact Information:

For any concerns, questions, or to initiate a return, please contact our Customer Service team at mailto:customer- woodloomindia@gmail.com or call our helpline at 7561845555 Woodloom reserves the right to update or modify this Refund and Return Policy at any time. Customers are encouraged to review this policy periodically for any changes.